Privacy Policy

1. Introduction

Multidot Studio ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Company Details:
Multidot Studio
Company Number: 11109699
Registered in England and Wales

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact details (email address, phone number)
• Company name and business information
• Project details and specifications
• Payment information (processed securely through Stripe)
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your orders and manage payments
• Communicate with you about projects, quotes, and updates
• Send marketing communications (with your consent)
• Analyze website usage and optimize user experience
• Comply with legal obligations and prevent fraud

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill our services
• Legitimate Interests: Improving our services and website functionality
• Consent: Marketing communications and non-essential cookies
• Legal Obligation: Compliance with tax and accounting requirements

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors (Stripe), email services, hosting providers
• Business Partners: Printing suppliers and fulfillment partners (UK-based)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls and employee training

9. International Data Transfers

Your data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.